STUDENT COMPLAINT POLICY

                 Notice to Students

Quantica Aesthetics & Laser Institute is approved and regulated by the Texas Workforce Commission (TWC).

TWC School Number: S6812

The school’s vocational educational programs are approved by the Texas Workforce Commission and, when applicable, by other state regulatory agencies.

Students are encouraged to first address any concern or complaint involving the school, its programs, instructors, employees, policies, or educational services through the school’s internal grievance procedure. The complete grievance procedure is included in the Student Catalog and Student Handbook.

Quantica Aesthetics & Laser Institute is responsible for providing each student with a copy of the grievance procedure before or at the time of enrollment. Students who have not received this information should notify the school administration immediately.

A student who is dissatisfied with the school’s final response, or who is unable to submit a complaint directly to the school, may file a formal complaint with the Texas Workforce Commission. When appropriate, complaints may also be submitted to another state agency with jurisdiction over the matter.

Texas Workforce Commission

Career Schools and Colleges

Toll-Free: 866-256-6333
Phone: 512-936-3100
Email: career.schools@twc.texas.gov

Student information and complaint forms are available at:

https://www.twc.texas.gov/programs/career-schools-colleges/students

This notice is posted in accordance with Texas Workforce Commission requirements and is available to all enrolled and prospective students.


TEXAS DEPARTMENT OF LICENSING AND REGULATION

Quantica Aesthetics & Laser Institute is committed to complying with all applicable rules and regulations established by the Texas Department of Licensing and Regulation (TDLR) and other agencies with jurisdiction over the school’s programs and services.

TDLR regulates laser hair removal occupations, facilities, training programs, certifications, and other licensing requirements within its jurisdiction. TDLR licensing or certification is separate from the school’s educational program and the issuance of a school certificate of completion.

Students pursuing a TDLR-regulated occupation are responsible for understanding and satisfying all current licensing or certification requirements, which may include:

  • Required education or training;
  • Practical treatments or supervised experience;
  • Examinations;
  • License or certificate applications;
  • Application and examination fees;
  • Background checks;
  • Continuing education; and
  • Other qualifications established by TDLR.

Completion of a Quantica educational program does not, by itself, guarantee that a student will receive a state license or certification. Licensing requirements may vary based on the credential sought, the student’s individual qualifications, and changes in state law or agency rules.

Students should confirm the most current requirements directly with TDLR.

Texas Department of Licensing and Regulation

Website: https://www.tdlr.texas.gov/
Laser Hair Removal Program: https://www.tdlr.texas.gov/las/

Students may contact TDLR directly for information regarding licensing requirements, applications, examinations, rules, regulations, complaints, and professional standards.


STUDENT GRIEVANCE PROCEDURE

Quantica Aesthetics & Laser Institute is committed to maintaining a fair, professional, respectful, and supportive educational environment. The following procedure has been established to ensure that student concerns and complaints are reviewed and addressed promptly and impartially.

1. Informal Resolution

Students who have a concern involving the school, its programs, instructors, employees, policies, facilities, or educational services should first attempt to resolve the matter by contacting school administration.

The school will make a reasonable effort to discuss the concern with the student and reach an appropriate resolution.

2. Filing a Formal Grievance

When a concern cannot be resolved informally, the student may submit a formal written grievance.

The grievance should include:

  • The student’s full name and contact information;
  • A detailed description of the concern or complaint;
  • The relevant dates and names of the individuals involved;
  • Copies of any supporting documentation; and
  • The resolution or corrective action requested by the student.

Written grievances may be submitted to:

Quantica Aesthetics & Laser Institute
3334 Richmond Avenue, Suite 206
Houston, Texas 77098

Email: clinic@quanticalife.com
Phone: 281-409-5369

3. Review and Investigation

Upon receiving a formal grievance, the school will:

  1. Review the information provided by the student;
  2. Conduct an appropriate and impartial investigation;
  3. Request additional information when necessary; and
  4. Evaluate the complaint according to the school’s policies and applicable regulatory requirements.

The school will provide the student with a written response within a reasonable period after receiving all information necessary to complete the review.

The written response may include:

  • The findings of the investigation;
  • The school’s decision;
  • Any corrective action taken or proposed; and
  • Any resolution offered to the student.

4. Student Appeal

A student who disagrees with the outcome may submit a written appeal to the school administration.

The appeal must explain the reason the student disagrees with the decision and should include any additional facts or documentation that were not previously considered.

The school will review the appeal and provide the student with a final written decision.

5. Complaint to the Texas Workforce Commission

A student who is dissatisfied with the school’s final response, or who is unable to submit a complaint directly to the school, may file a formal complaint with:

Texas Workforce Commission

Career Schools and Colleges

TWC School Number: S6812

Toll-Free: 866-256-6333
Phone: 512-936-3100
Email: career.schools@twc.texas.gov

Complaint information and forms are available at:

https://www.twc.texas.gov/programs/career-schools-colleges/students

Students are not required to obtain permission from the school before contacting the Texas Workforce Commission or another regulatory agency.

No student will be subjected to retaliation for submitting a concern or complaint in good faith or for participating in a grievance investigation.

Quantica Aesthetics & Laser Institute maintains records of student grievances, investigations, responses, appeals, and resolutions in accordance with applicable record-retention requirements.


TERMS OF USE

1. Acceptance of Terms

Welcome to the Quantica Aesthetics & Laser Institute website. These Terms of Use govern your access to and use of our website, online content, products, appointment services, educational information, and other services made available through this website.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you do not agree with these terms, you should not access the website or use its services.

Quantica Aesthetics & Laser Institute reserves the right to revise these Terms of Use at any time. Updated terms will become effective when posted on the website. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

2. Use of the Website

Age Requirement

You must be at least 18 years of age or the legal age of majority in your jurisdiction to use this website independently.

Individuals under the age of majority may use the website only with the involvement and authorization of a parent or legal guardian.

Lawful Use

You agree not to use this website:

  • For any unlawful, fraudulent, or unauthorized purpose;
  • In violation of any federal, state, or local law;
  • To infringe upon intellectual property or privacy rights;
  • To transmit viruses, malicious software, or harmful code;
  • To interfere with the website’s operation or security;
  • To obtain unauthorized access to accounts, systems, or information; or
  • To submit false, misleading, or fraudulent information.

Quantica reserves the right to restrict or terminate access to the website when prohibited or inappropriate activity is identified.

Information Submitted by Users

Information submitted through contact forms, appointment requests, applications, registrations, or other website features must be accurate and complete.

By submitting reviews, testimonials, comments, photographs, or other content for public use, you represent that you have the right to provide that material. Quantica will not publicly use a student’s or client’s name, image, treatment information, or testimonial for promotional purposes without any authorization required by applicable law.

3. Educational Information

Information provided on this website regarding courses, seminars, licensing pathways, schedules, tuition, fees, and regulatory requirements is intended for general informational purposes.

Educational offerings, schedules, instructors, tuition, and availability may be subject to change in accordance with the school’s enrollment agreement, catalog, policies, and applicable regulatory requirements.

Information concerning state licenses or certifications does not constitute a promise or guarantee that a student will qualify for or receive a license. Students are responsible for reviewing and satisfying the requirements established by the appropriate licensing agency.

When website information conflicts with the student’s signed enrollment agreement or the current approved school catalog, the applicable enrollment agreement, approved catalog, and regulatory requirements will control.

4. Services and Appointments

Scheduling

Appointments must be scheduled in advance through the website or by contacting Quantica directly.

Submitting an appointment request does not guarantee availability. An appointment is considered confirmed only after the client receives confirmation from Quantica.

Late Arrivals

Clients who arrive late may receive a shortened service to avoid delaying subsequent appointments. Depending on the length of the delay, the appointment may need to be rescheduled.

Cancellations and Rescheduling

Quantica requires at least 24 hours’ notice to cancel or reschedule an appointment.

Cancellations, rescheduling requests, or missed appointments without the required notice may result in a fee of up to $50, subject to the appointment policy disclosed at the time of booking.

Deposits and payments may be subject to additional cancellation, refund, transfer, or rescheduling conditions communicated during registration or booking.

Suitability for Services

A consultation or assessment may be required before certain services are performed. Quantica reserves the right to postpone, modify, or decline a service when it determines that the procedure may not be appropriate or safe for the client.

Information on the website is not a substitute for an individualized consultation or professional medical advice.

5. Intellectual Property

Ownership

Unless otherwise stated, all content displayed on this website—including text, course descriptions, graphics, photographs, videos, logos, icons, downloadable materials, training resources, designs, and software—is owned by or licensed to Quantica and is protected by applicable intellectual property laws.

Permitted Use

Website content may be viewed and used for personal, noncommercial purposes only.

No content may be copied, reproduced, modified, republished, distributed, sold, displayed, transmitted, or used to create derivative materials without prior written authorization from Quantica or the applicable copyright owner.

Trademarks

The names, trade names, logos, service marks, designs, and branding displayed on this website are the property of Quantica or their respective owners.

Nothing on this website grants a license or right to use any trademark, logo, or service mark without the prior written permission of its owner.

6. Privacy

Quantica respects your privacy and is committed to protecting the personal information collected through the website.

Our Privacy Policy explains how information may be collected, used, stored, and disclosed when you use our website and services. By using the website, you acknowledge the practices described in the Privacy Policy.

Submitting information through the website does not create a confidential, medical, educational, or professional relationship unless and until the appropriate agreements and consent forms have been completed.

7. Third-Party Links

The website may contain links to government agencies, payment processors, social media platforms, educational resources, or other third-party websites.

These links are provided for convenience and informational purposes only. Quantica does not control and is not responsible for the content, security, privacy practices, accuracy, or availability of third-party websites.

Accessing a third-party website is done at the user’s own discretion and is subject to that website’s terms and policies.

8. Website Accuracy and Availability

Quantica makes reasonable efforts to maintain accurate and current website information. However, the website may occasionally contain typographical errors, incomplete information, outdated information, or technical inaccuracies.

Quantica does not guarantee that:

  • The website will always be available or uninterrupted;
  • All information will be free from errors;
  • Website defects will be corrected immediately; or
  • The website will be free from viruses or harmful components.

Quantica reserves the right to modify, suspend, or discontinue any portion of the website without prior notice.

9. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis without warranties of any kind, whether express or implied.

Quantica and its owners, directors, employees, instructors, contractors, agents, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to:

  • Access to or use of the website;
  • Inability to access or use the website;
  • Reliance on website content;
  • Errors or omissions in the content;
  • Unauthorized access to submitted information; or
  • Third-party websites or services.

Nothing in these Terms of Use excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

10. Governing Law and Jurisdiction

These Terms of Use are governed by and interpreted in accordance with the laws of the State of Texas and applicable federal law, without regard to conflict-of-law principles.

To the extent permitted by law, any legal proceeding arising from the use of this website shall be brought in a court of competent jurisdiction located in Harris County, Texas.

11. Severability

If any provision of these Terms of Use is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

12. Changes to These Terms

Quantica reserves the right to update, revise, or replace any portion of these Terms of Use by posting an updated version on the website.

Users are encouraged to review these terms periodically. Continued use of the website after an updated version is posted constitutes acceptance of the revised terms.

13. Contact Information

Questions regarding these Terms of Use, the website, or Quantica’s services may be directed to:

Quantica Aesthetics & Laser Institute
3334 Richmond Avenue, Suite 206
Houston, Texas 77098

Email: clinic@quanticalife.com
Phone: 281-409-5369

Thank you for choosing Quantica Aesthetics & Laser Institute.